Last updated: November 2025
Welcome to Lulomi. By accessing or purchasing from our website (www.lulomi.com), you agree to the following Terms & Conditions.
Please read them carefully before placing your order.
1. General Information
Lulomi (“we”, “us”, “our”) is an online store offering baby feeding products and accessories.
These terms apply to all visitors, customers, and users of our website.
If you do not agree with these Terms & Conditions, please do not use our website.
2. Use of Our Website
You agree not to:
All content is owned by Lulomi and protected by copyright laws.
3. Product Information
We aim to provide accurate product descriptions, colours, and images.
However, please note:
Any placeholder images will be clearly described in alt text for transparency.
4. Pricing & Payments (GBP)
All prices are shown in Great British Pounds (GBP £).
We reserve the right to update prices without notice.
We accept secure payments through:
Payments are handled by secure third-party providers.
We do not store your full payment details.
5. Orders & Acceptance
When you place an order, you will receive an email confirmation.
Your order is accepted once it has been processed and shipped.
We may cancel or refuse an order if:
A full refund will be issued if we must cancel your order.
6. Shipping & Delivery
Shipping times and costs are shown at checkout and detailed in our Shipping Policy.
Delays may occur due to:
We are not responsible for delays outside our control but will always assist you in tracking your parcel.
7. Returns & Refunds
Returns are accepted according to our Return & Refund Policy.
To be eligible for a return:
For hygiene reasons, certain items may not be eligible for return.
Refunds are issued after the returned item is inspected.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours at support@lulomi.com with:
We will replace or refund the item as appropriate.
9. Liability
Lulomi is not responsible for:
Children must always be supervised when using feeding products.
10. Privacy & Data Protection
We are committed to protecting your data.
Please read our Privacy Policy to understand how your information is collected and used.
11. Intellectual Property
All text, images, branding, and designs on our website are the intellectual property of Lulomi.
You may not copy, reproduce, or distribute our content without permission.
12. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with a new “Last updated” date.
13. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Last updated: November 2025
At Lulomi, your satisfaction matters to us.
If you have a concern about your order, please contact us — we’re always here to help.
This policy explains how returns, exchanges, and refunds work for purchases made on www.lulomi.com.
1. Returns Eligibility
We accept returns under the following conditions:
For hygiene and safety reasons, we cannot accept returns on:
This is to protect all customers and maintain high safety standards.
2. How to Request a Return
To start a return, please email us at:
Include:
Once approved, we will provide return instructions.
3. Return Shipping
Return shipping costs are the responsibility of the customer unless:
We recommend using a tracked shipping service for returns.
4. Damaged or Incorrect Items
If your order arrives:
Please contact us within 48 hours of delivery.
Send:
We will arrange a replacement or refund at no additional cost.
5. Exchanges
We currently do not offer direct exchanges.
If you need a different colour or item:
This ensures faster processing.
6. Refunds
Refunds are processed once we:
Approved refunds will be issued to your original payment method.
Please allow:
Shipping fees are not refundable unless the item arrived damaged or incorrect.
7. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
8. Cancellations
Orders can be cancelled before they ship.
Once shipped, the order cannot be cancelled — it must be returned following the steps above.
9. Questions?
If you have any questions or need help, please contact us:
We’re here to help and want you to feel confident shopping with Lulomi.