Privacy Policy

Last updated: November 2025

At Lulomi, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We collect the following information:

1.1 Personal Information

When you make a purchase or contact us, we may collect:

• Name
• Email address
• Phone number (optional)
• Shipping and billing address
• Order details

1.2 Payment Information

We do not store your full payment details.

All payments are processed securely through third-party providers (e.g., Stripe, PayPal).

They handle your payment information safely and compliantly.

1.3 Cookies & Website Data

Our website automatically collects:

• IP address
• Browser type
• Device information
• Browsing behavior on our site

Cookies help us improve website performance and personalize your shopping experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Contact you about your purchase
• Respond to customer service requests
• Improve our website and product offerings
• Send updates or promotions only if you opt-in

3. Legal Basis for Processing (GDPR)

If you are in the EU/EEA, we process your data under the following legal bases:

• Contract necessity: To fulfill your order
• Consent: For newsletters and marketing
• Legitimate interest: For website analytics and improving services
• Legal obligation: For accounting and tax purposes

4. Sharing Your Information

We only share your data with trusted third parties when necessary:

• Payment processors (Stripe, PayPal, etc.)
• Shipping carriers
• Website and email hosting providers
• Analytics services

We never sell or rent your personal data.

5. Data Storage & Security

We take appropriate measures to protect your information from loss, misuse, or unauthorized access.

Your data is stored securely and only for as long as needed to:

• Provide services
• Fulfill legal and tax obligations

6. Your Rights (EU & UK Customers)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to marketing
• Request data transfer

To exercise your rights, contact us at:

📧 support@lulomi.com

7. Cookies

We use cookies to improve your shopping experience.

You can manage or disable cookies in your browser settings.

8. Children’s Privacy

Lulomi does not knowingly collect information from children under 13.

Parents may contact us if they believe data has been collected.

9. Changes to This Policy

We may update this policy occasionally. Any updates will be posted on this page with a revised date.

10. Contact Us

If you have questions about this Privacy Policy, you can reach us at:

📧 support@lulomi.com

🌐 www.lulomi.com